![]() ![]() ![]() Not sure what's going on as I upgraded to Win 10 with an identical PC and MX870 in August with no issues at all. That was short lived as I am now no longer able to scan at all. This morning I thought I had hit "pay dirt" by connecting via USB and being able to scan. A further two hours later, I was able to bring my computer back to where it all started yesterday. Two hours later or thereabouts, I had to reimage my machine with the post Windows 10 backup I had taken last weekend. I was unable to get him to stop the install as he had my machine while he had me on hold and it was too late for me to break the connection. Windows 10 Pro) and did not select keep apps so gave me a downloaded product with loss of all my programs. Two hours on the phone with a tech in India, who I am sure knew less than me, he installed Windows 10 Home (when in fact I had I have tried every solution known to man and still unable to get the Canon Pixma MX870 to scan after upgrading to Windows 10.Īfter an exhaustive number of steps taken myself, I spoke with Canon support and an hour later, they suggested I call Microsoft.
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